Firmer Ground from SRM
Welcome to Firmer Ground from SRM, a podcast exploring key topics and actionable takeaways for leaders in the financial services industry. Every episode we produce features experts from the world of banking and financial services, including SRM thought leaders, executives at future-thinking financial institutions, and other experts from all corners of the industry. Learn more about us at https://srmcorp.com/
Firmer Ground from SRM
Injecting Startup Thinking Into Financial Institutions with Steven Van Belleghem
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In this episode, we’re joined by Steven Van Belleghem, Customer Experience expert, author, and keynote speaker, as well as the co-founder of nexxworks in Belgium. Steven is also a member of the SRM International Advisory Board, and on this episode we discuss ways established corporations – notably banking institutions – can think like startups to remove friction for their customers and empower their employees to succeed.